Our Call Management Software is widely used within major corporate and medium size businesses providing effective call logging and reporting, ensuring they spend their time, energy and money wisely. Effective call management ensures our customers gain visibility and clarity of voice communications spend, network utilisation, performance and importantly, voice fraud detection. So if your organisation needs effective call management with voice fraud prevention, contact Data Track today.

Voice fraud is a multi-billion $ industry in itself, however our customers, through utilising our call management software are able to not only identify voice fraud in almost real time, but act to stop it. Generally call management will only report on voice fraud once it has occurred or at the end of the reporting period due to the limited capabilities of the call logger. The Eclipse call manager is different, our call logging capabilities have been enhanced and developed over the last 27 years to ensure a suite of applications are able to assist organisations in combating voice fraud, whilst providing all the information they require for effective call management and in the format they require it.

Our in-house team of managed services personnel further enhance our call management capabilities by effectively ensuring the system is set-up and running correctly to identify when voice fraud occurs as well as provide ongoing call management reports and removing the burden of running an onsite call logging system themselves.

So whether you have a small IP PBX or a large worldwide voice network, the Eclipse Call Management Software suite will provide you with the call logging information you need and in the format you require. It will enable you to make informed decisions about the performance and efficiency of your voice communication system. Contact Data Track today to understand how our call management solutions can help your organisation.

Eclipse call management is simple to use through either Windows or Web based technology, allowing your telecommunications performance, assets and expenditure to be managed efficiently and effectively. Areas that can produce increased efficiency, improved performance or require cost control can be quickly established and continually monitored, all thanks to our call logging capability.

One of the key aspects of effective call management is in the information it provides. The Eclipse call manager ensures you can access the information you want, when and how you want, as well as run standard call logging reports. All major formats are supported; Word, Excel, HTML, PDF and CSV and can be delivered via email or your Web Browser. Additionally we can integrate the call logger’s capabilities with your billing systems to further enhance your call management service.

A Web Report Generator enables managers to produce their own call management reports straight from the call logger through a standard web browser, with little or no training. This greatly reduces the overhead requirement to answer ad hoc management queries and significantly increases efficiency.

Many thousands of organisations, both public and private sector, have benefited from the use of the Eclipse Call Management Software to monitor their local or worldwide voice systems. These include managed offices, systems integrators, outsourcing companies, Centrex suppliers, PBX vendors and enterprise customers of all sizes. We are also a contracted supplier for call management to the NHS under the PASA agreement for Voice, Video and Data.

We cover the whole spectrum of customers and have single site systems of 60 extensions up to a global system of 1,200 sites with 350,000 extensions. The call management system can be purchased outright for you to run yourself with full training and support from our dedicated trainers and customer care helpdesk. Alternatively we can supply the call management system as a Managed Service either directly by ourselves or through selected partners. Whatever your requirements the Eclipse Call Management Software suite provides the solution for you.

If you would like to know more about our call management solutions or call logging capabilities, then contact us or download the literature. If you wish to see more of the report templates included in the software, then you can view our call logging reports sample document. To further increase the overall performance of your telephone system, why not look at our device Alarm Management System.