Effective Call Management and Voice Fraud Prevention with the industry leading Eclipse Call Management Application Suite.

Overview

Our Call Management Software Applications Suite, Eclipse, is the most powerful and sophisticated call management tool available for reporting on both VOIP PBX and legacy voice systems. The Eclipse Call Managament Software is widely used by global service providers, resellers, major corporates and small to medium size enterprises. Whether you have a small system or a large worldwide network, our Call Management solutions will provide you with the information you need and in the format you require. It will enable you to achieve cost savings, improve efficiency and customer service leading to a quick return on investment and ensuring your organisations time, energy and money is being used wisely.

Effective call management ensures our customers gain visibility and clarity of voice communications spend, network utilisation, capacity management, performance call quality and importantly, voice fraud detection. So if your organisation needs effective call management or voice fraud prevention, contact Data Track today to discuss how the Eclipse Call Management Software Suite can benefit you.

Voice fraud is a multi-billion $ industry, use Call Management Suite to detect and prevent it.

Using the advanced fraud identification module within the Eclipse call management software suite our customers can quickly and easily identify voice fraud in next to real time and act to stop it. This is of significant advantage over traditional call management applications which generally only report on historic information, but don't allow you to stop fraud as it is happening. The Eclipse call manager is different, our call logging capabilities have been enhanced and developed over the last 27years to ensure a suite of applications are able to assist organisations in combating voice fraud, whilst providing all the information they require for effective call management in the format they require it. Learn more

Enhanced Call Management with our in-house team of managed services professionals

Our call management capabilities have been further enhanced by the addition of outsourced managed services. We configure and manage your system for you reducing your cost of ownership while providing you with the information you need when you need it Data Track manages hundreds of thousands of customers' extensions on local and global networks., Our service provides our customers with the information they need without the burden and expense of running an onsite call logging system. Customers can produce adhoc reports at any time from a standard web browser with little or no training. Our customer churn rate of only 1.5% demonstrates just how cost effective and valuable our managed services solutions are.

So whether you have a small IP PBX or a large worldwide voice network, the Eclipse Call Management Software suite will provide you with the management information you need, when and how you require it. The Eclipse call management suite will enable you to make informed decisions about the performance and efficiency of your voice communication system. Contact Data Track today to see how effective call management can help your organisation. Learn more

Eclipse call manager is simple to use through either Windows or Web based technology

Effective call management allows your telecommunications performance, assets and expenditure to be managed efficiently and effectively. Areas that can produce increased efficiency, improved performance or require cost control can be quickly established and continually monitored, all thanks to our industry leading call management expertise.

One of the key aspects of effective call management is in the information it provides. The Eclipse call manager ensures you can access the information you want, when and how you want, as well as run standard call management reports, all major formats are supported; Word, Excel, HTML, PDF and CSV as well as email or via your Web Browser. Additionally we can integrate Eclipse CMS with your billing systems to further enhance your call management service.

A Web Report Generator enables managers to produce their own reports straight from the Eclipse CMS system through a standard web browser, with little or no training. This greatly reduces the overhead requirement to answer ad hoc management queries and significantly increases efficiency.

Many thousands of organisations, both public and private sector, have benefited from the use of the Eclipse Call Management Software Suite to monitor their local or worldwide voice systems. These include managed offices, systems integrators, outsourcing companies, Centrex suppliers, PBX vendors, service providers and enterprise customers of all sizes. We are also a contracted supplier for call management to the NHS under the PASA agreement for Voice, Video and Data.

We cover the whole spectrum of customers and have single site call management systems of 60 extensions up to a global system of 1,200 sites with over 350,000 extensions. The call management system can be purchased outright for you to run yourself with full training and support from our dedicated trainers and customer care helpdesk. Alternatively we can supply the call management system as a Managed Service which ensures a minimum capex outlay and spreads costs over opex. Whatever your requirements the Eclipse Call Management Software suite could provide the solution for you.

If you would like to know more about our call management solutions or call logging capabilities, then contact us or download the literature. If you wish to see more of the report templates included in the software, then you can view our call logging reports sample document. To further increase the overall performance of your telephone system, why not look at our Voice Recorder, device Alarm Management System and our Password and Access Management System.