The Activ! Performance Suite™ of modular applications gives organisations the power to proactively manage contact centre operations and intelligence. It will allow you to optimise processes, boost productivity, enhance customer loyalty, minimise risk and ensure regulatory compliance throughout the enterprise.

The dynamic V-Portal gateway to Activ! Performance Suite™ offers secure, unified, Web based access to our tightly integrated, modular suite of contact centre solutions and integrated third-party applications. V-Portal enables users to customise and personalise their own Home page so they can quickly and efficiently navigate directly to the features and functions that meet their specific needs. More...

Activ! Voice and Activ! View are the most reliable, flexible, and feature-rich voice and data interaction recording solutions available. These systems integrate seamlessly into a wide range of network configurations, TDM and VoIP telephony environments. More...

Activ! IQ is a powerful Quality Management solution that equips organisations of all sizes with the ability to proactively improve customer experience, loyalty, and value. Maximise the impact and ROI of your call quality monitoring processes with Activ! IQ; dramatically improve the effectiveness and efficiency of your customer-agent interactions. More...

Activ! Coaching is a tightly integrated system that delivers training content and messages to agents in real time to improve their efficiency and enhance productivity. Contact centres that use Activ! Coaching have better trained, motivated, and empowered agents, which invariably results in improved customer satisfaction, retention, and profitability. More...

Activ! Discover is an award-winning speech analytics solution that derives actionable intelligence from live and recorded calls, providing valuable insights for performance optimisation. Words and phrases in customer interactions are automatically analysed and matched against individual and team key performance indicators in real or near real time. More...

Activ! Intelligence provides contact centre agents, managers, and executives with targeted information to drive real-time, multi-level performance improvements. It collects and consolidates real-time and historical performance information from multiple telephony and business systems and presents these through an onscreen dashboard and reporting functionality. More...