The Communications Management course goes beyond the Introduction and Advanced courses to provide an in-depth analysis covering aspects of business strategy, the communications business issues, communications management issues and future planning.

Although the course covers a number of technical areas, the emphasis is on strategy, management and business objectives and ensuring that an organisation achieves business benefit. The course is ideal for those who are responsible for managing communications strategy or a communications department. Detailed information on the management of diverse communications resources, budgets and suppliers are included.

In addition, many aspects of managing both voice and data services are covered with the aim of equipping delegates to manage a communications department themselves. Candidates completing this course will have a great deal of knowledge on communications management and technology.

If you’re responsible for managing communications within your organisation, then this is the course for you.

The course covers management responsibilities in detail from procurement to developing policies and managing IT staff.

Content

The key areas covered by the course are as follows:

Business Management

• The Role of Communications
• Managing Infrastructure
• Strategic and Business Aims
• Feasibility Studies
• Communications Strategy
• Considering Alternative Strategies
• Technical, Business and Social Responsibilities

Procurement

• Specifying Equipment and Services
• Tendering for Services
• Purchasing Services
• Contract Negotiation and Management

Service Provision

• Fault and Service Management
• Staff Roles and Development
• Budgeting
• Financial Control
• Legal and Other Requirements
• Service Level Agreements

Voice Communications Technology

• Managing Voice Services
• Legal & Regulatory Responsibilities
• Business Development with Voice
• Network and Equipment design
• Cost Control

Data Communications Technology

• Managing Data Services
• Standards
• Traffic Analysis and Capacity Planning
• Using Public Network Services
• Transmission Techniques & Protocols
• Alternative Networking Technologies
• Optimising Networks and Equipment

Security & Risk Management

• Disaster Recovery Planning
• Security Planning & Security Audits
• Business Risk Analysis
• Threat Assessment