The Convergence course is designed to cover all aspects of voice and data convergence from the business case to the practical implementation.

Voice over IP (VoIP) and IP Telephony (IPT) have now moved from a “future” to a reality, which increasing numbers of organisations are implementing.

Suppliers claim that considerable savings are possible and this is, in some cases, true. However, there are also lots of limitations and problems to be considered.

The course includes a detailed cost and Return on Investment (ROI) analysis. Following the course, delegates should be able to analyse the potential for savings within their own organisation.

The course also includes a full explanation of the terminology and “soft” benefits of implementing IP Voice technology as part of a business strategy.

Finally, the course considers the practical issues and provides an overview of the suppliers in the market and their products.

The course turns the hype of VoIP/IPT into reality and is ideally suited to anyone considering the potential of the technology within their organisations.

Content

The key areas covered by the course are as follows:

• Background telephony skills and knowledge including TDM, public networks etc
• What is Convergence?
• The Business Case
• Technical Configuration (Signally Servers, Media Gateways etc)
• Network Implementations (Changes needed to the LAN/WAN)
• VoIP Applications and associated configuration
• What goes wrong?
• Security, Resilience and Disaster Recovery
• Product Comparison (Avaya, Cisco, Nortel, etc.)