Remote Administration

Reduce your response times, differentiate your organisation with better SLAs, reduce operational costs and maximise network uptime.

Field technicians and other service personnel can spend around a quarter of their time in travel alone. This reduces the time they have to actually fix the problem. Most administrative tasks and up to 80% of fault clearances can be performed remotely. This saves a huge amount of time and expense.

Data Track can help you to optimise the way that you recognise, respond, diagnose and repair problems with remote devices. The solution can provide remote administration that supports multi-vendor devices using different connection methods and protocols. We can customise the platform with applications that can help you to detect faults, diagnose problem areas, attempt automated recovery, or make it easier for less skilled personnel to affect a repair.

Naturally, security and resiliency are key parts of the platform. Whether you choose to make remote connections via dial-up or IP, there are choices for authenticating, authorising and auditing users and connections. We have developed tools so that you are better equipped to perform secure system administration tasks, which in turn will help to keep your operations running 24 hours a day. Here is a selection of some of our common remote administration applications. Please contact us to discuss your specific needs.