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Telecoms Training

Telecoms Training

We can offer you a comprehensive range of instructor led training courses to increase your knowledge and understanding of telecoms.

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Whether you are new to the industry and require a basic knowledge of communications or you are a voice or data professional looking to introduce converged or contact centre technology, we have a course for you. Our practical approach to courses is designed to ensure you will be able to apply your new skills as soon as you return to work.

Usually our courses are run at venues around the country. If you would like us to host a course at your own organisation, then please contact us to discuss your requirements. All of the courses are friendly, accessible and include a full range of supporting information and documentation. Also included are:

Lunch and refreshments - Special dietary requirements available
Personal Certificate of Attendance provided
Many "top tips", handouts and white papers
Accreditation option on each course
"Jargon Buster" for each delegate

Introduction To Communications

For people new to the industry, this course will take the mystery out of communications technology, both voice and data. more

Advanced Communications

This course follows on from our Introduction to Communications course and develops the theory and practice of how different technologies operate. more

Communications Management

Covers aspects of business strategy, the communications business issues, communications management issues and future planning. more

Telecommunications Cost Savings

Realistic strategies to make savings on your voice communications budget, while still maintaining or enhancing the quality of service provided. more

Convergence

Covers all aspects of voice and data convergence from the business case to the practical implementation. Includes a detailed cost and Return on Investment (ROI) analysis. more

Introduction To Contact Centres

Designed to explain the background to contact and call centres, how they work and what they can achieve. more