Service Level Agreements

Your Account Manager will be able to discuss these with you and answer any general questions that you may have with regard to our products and services.

As one of our customers with a Standard Support & Maintenance Contract, you are eligible to receive technical support. The support department is happy to answer any technical queries related to our product range.
 
Eclipse & Tracker Software Updates
We provide on-line software updates for our range of Eclipse and Tracker products.

System Health Check
This chargeable service will ensure that your system is running smoothly and working efficiently. We will carry out a health check of your environment, client, database and basic configuration. This additional service will investigate, identify and where possible resolve outstanding calls and workload inconsistencies, and aim to rectify the problem on-site and/or recommend the necessary steps to be taken.